Short
Thanks! Glad we could help with the plumbing job. — The team
60 characters
Free tool
Free Google Review Reply Generator for Local Trades
Pick the star rating, tick what the customer mentioned, and get three replies you can paste under the review. Built for plumbers, HVAC techs, electricians, glass shops, landscapers and other local trades. No sign-up.
Write your reply
Nothing you type is collected. It stays in your browser.
Your 3 replies
Pick one, change a word or two so it sounds like you, and paste it under the review in your Google Business Profile.
Warm
Thank you. We appreciate you calling us for the plumbing job. It means a lot to the crew. — The team
100 characters
Detailed
Hi there, thanks for taking the time to leave a review. If anything about the plumbing job needs a second look, please give our office a call. — The team
153 characters
How to respond to Google reviews with this tool
- Pick the star rating and your trade.
- Tick what the customer liked or what went wrong, and add their first name if you want.
- Copy the reply that sounds most like you, change a word or two, and paste it under the review.
What Google says makes a good reply
These lines are quoted from Google’s tips to write better review replies:
- “Keep it short and simple: Customers value direct and honest responses.”
- “Be conversational, not promotional: Your reviewers are already customers, so avoid using your response to offer deals or promotions.”
- “Protect privacy and avoid personal attacks: Never share a reviewer’s private information or engage in personal attacks.”
- “If a situation is complex, politely request that the reviewer contact you via phone or email to resolve the issue privately.”
More from Google: Manage customer reviews.
Questions
Does this tool use AI?
No. Every reply is built in your browser from templates our team wrote for local trades. There is no sign-up, and the tool itself does not save or send what you type.
Should I reply to every Google review?
Google’s own tips say: “As best practice, reply to reviews and share your perspective.” They also suggest focusing on reviews where you can share a helpful update or answer a question, instead of sending the same thank-you to everyone.
What should I never put in a reply?
Google’s tips say: “Never share a reviewer’s private information or engage in personal attacks.” They also ask you to “avoid using your response to offer deals or promotions.” That is why this tool only uses a first name and never adds offers.
Can a customer change their review after I reply?
Yes. Google’s help page says: “Customers can still change their review after reading your reply.”
How long until my reply shows up on Google?
Google’s help page says: “Replies usually take up to 10 minutes to review, but sometimes a review can take up to 30 days.”
Want a second set of eyes on your Google profile?
Review replies are one small piece. Book a free audit and we’ll look over your Google Business Profile and website with you.
Book a free Berg Boys auditLast updated: Oct 22, 2026